Extraordinary quality and service

Primary Systems reputation has been earned over the past 30 years of outstanding quality and service – with more than 10 years dedicated to building exceptional nurse call systems. Their only business is the design and manufacture of communications and life-safety equipment for institutional environments. They’re the industry leader for a good reason.

Rauland quality is the best. A record-setting defect rate is proof that Responder 5 is built with the best equipment, then thoroughly tested and inspected to ensure success in your environment.

Rauland products are made in the U.S.A. Having Rauland-Borg’s corporate headquarters and manufacturing facility located in the Chicago land area helps ensure quality and contributes to bolstering the economy.

Rauland’s customer satisfaction rate is very high. With each version of the Responder product line, users have confirmed the system’s value in enabling nurses to go beyond the demands of the job.

Rauland stands behind their five-year warranty. Projects are installed as planned. Also, 99% of parts returned to Rauland for repair are turned around within 24 hours. Their distributor’s stock the most common service parts and can typically get your system back in service within hours of your call.

Benefits:

1 Rauland distributors deliver the highest levels of service and support.

2 State-of-the-art manufacturing gives their products a cost, quality and reliability advantage.

3 Rauland engineers average more than 10 years of relevant industry experience.

4 They reinvest more in R&D than anyone else in the industry in new product development.

5 Their distributors are certified in the best installation training and service methods.